Haley Dodge SC is growing!! We are hiring a Parts Advisor!
This is a full time position that requires someone who is dedicated and can provide an exceptional experience to our customers at all times. The Parts Advisor is a professional and customer-orientated individual with excellent communication skills, as well as extensive automotive knowledge.
The main responsibilities include assisting customers with their inquiries, creating quotes and invoicing customers for parts, checking in customer vehicles and ensuring timely deliveries of the correct parts. Reporting directly to the Fixed Operations Manager, the Parts Advisor will work across all departments to ensure organization, efficiency and customer satisfaction in the Parts and Service Department.
Managing orders and inquires through face-to-face interactions, over the phone, internet and by email.
Solve customer concerns in a professional manner.
Explain all parts options to customers including time and cost estimates.
Meet and exceed sales targets.
Calling manufacturers for part availability, prices, or other info.
Ordering and tracking of parts for open work orders.
Supplying parts estimates for the service team.
Perform routine inventory counts and restocking.
Ensure a high level of customer satisfaction including handling elevated customer issues until resolution.
Maintain detailed records of delivery pick-ups.
Above average computer and organizational skills
Independence and self-motivation
Excellent written and oral communication skills
Valid class 5 driver's license and clean driving record
We offer above average wages based on experience, moving allowance or rental subsidy, benefits after 3 months, and an amazing balance of work and home life. A new facility will be built soon with much more to come!